The Student Hub is your first point of contact for questions relating to wellbeing and disability support, exams, assessment and course queries, accommodation, and fees and finance. You can also reach out to us if you just need someone to talk to.
You can use our online Knowledge Base to find the answers to your questions no matter where you are. Simply enter your question into the search box.
Chat to an advisor now using the online chat service . Simply log in with your University username and password.
Student Hub opening hours – Winter break
The Student Hub in Building 37 on Highfield Campus will be closed from Thursday 25 December to Saturday 27 December. For the rest of the winter break, it will be open every day from 08:00 to 20:00 for anyone needing support. 24/7 online and telephone support will continue to be available throughout the break (see details above).
In‑person wellbeing support
Whilst The Student Hub in B37 will be closed, in-person wellbeing support will still be acessible via B37 throughout the break, except for a short closure on 1 January 2026 from 06:00 to 08:00.
The Student Hub in-person sites at Sir James Matthews Building, Avenue Campus, NOCS and Winchester School of Art will be closed until the start of semester two.
|
The Student Hub site |
Last day it is open |
When it reopens |
|
Sir James Matthews Building |
Friday 12 December |
Monday 26 January |
|
Avenue Campus |
Wednesday 10 December |
Wednesday 28 January |
|
National Oceanographic Centre |
Thursday 11 December |
Thursday 29 January |
|
Winchester School of Art |
Friday 12 December |
Monday 26 January |
Join our digital queue
Before visiting us in Building 37 or Building 63F, join The Student Hub digital queue. You can check your queue position and current waiting time from your phone. You’ll receive an alert when it’s your turn to speak to an advisor, so you can wait within The Student Hub or elsewhere on campus.